Client Help Guide

Overview

• This guide covers the public website and the client portal.
• If you are a visitor, you can browse content without logging in.
• If you are a client, log in to book and manage appointments, update your profile, and view purchases.

Create or access your account

• Create an account: Sign Up (/signup).
• Log in: Login (/login).
• Verify your email if prompted: Verify Email (/verify-email).
• Reset a forgotten password: Forgot Password (/forgot-password) then Reset Password (/reset-password).

Client dashboard basics

• Your client home is the Client Dashboard (/client).
• Use it to access appointments, profile, family members, and purchases.
• If you see multiple profiles, choose one in Select Profile (/client/select-profile).

Booking an appointment

• Start booking: Book Appointment (/clients/book).
• Choose a location, then select a date and time.
• If no times appear, try another date or contact us (Contact (/contact)).
• If the system prompts you to log in, complete login first and return to booking.

Managing appointments

• View upcoming and past visits: My Appointments (/client/appointments).
• Open an appointment to see its details.
• Use the available actions to reschedule or cancel when offered.

Update your profile

• Update contact details: My Profile (/client/profile).
• Keep your email and phone current so you receive confirmations.

Family and dependents

• Manage family members and dependents: Family (/client/family).
• Add a dependent with name and relationship.
• Switch between profiles using Select Profile (/client/select-profile).

Community and chat

• Ask questions and read answers: Community (/community).
• Post a reply from your account on a question.
• Use direct messages if enabled: Chat (/chat).

Products and purchases

• Browse items: Products (/products).
• View details by selecting a product.
• Add to cart and review: Cart (/cart).
• Complete checkout: Checkout (/checkout).
• View order history and receipts: Purchases (/client/purchases).

Donations and newsletters

• Make a donation: Donate (/donate).
• Subscribe to updates: Newsletter (/newsletter).

Learn more about ABC

• What is ABC: What Is ABC (/what-is-abc).
• FAQs: FAQ (/faq).
• Resources and guides: Resources (/resources).
• Blog posts and updates: Blog (/blog).

Privacy and terms

• Privacy policy: Privacy (/privacy).
• Terms and conditions: Terms & Conditions (/terms).

Milo (site assistant) tips

• Milo is available via the chat bubble on most public pages.
• Milo can help you find pages, explain ABC at a general level, or guide you to booking.
• Do not share sensitive personal information in chat.

Troubleshooting

• If login fails, reset your password and try again.
• If a page looks blank, refresh the page or try another browser.
• If booking does not show times, try another date or contact support.
• For account help, use Contact (/contact).